Thank you for visiting our Shipping Policy page! We are committed to providing our esteemed customers with shipping services that prioritize safety, protection, and confidentiality. Our meticulously designed shipping policy ensures that your purchases are delivered securely and promptly.
Thank you for selecting metalclaysupply.com as your trusted source for steroids. We take pride in our swift and dependable shipping services within Australia.
Typically, we process orders within 1-2 business days, and the estimated delivery times are as follows:
Please be aware that external factors beyond our influence, such as weather conditions and delays from shipping carriers, may impact delivery times. We provide tracking details for all orders, allowing you to monitor your package's journey and estimated arrival date.
At metalclaysupply.com, we fully understand and value your privacy. That's why we go above and beyond to offer discreet packaging for all orders. When you order from us, you can trust that your package will be shipped in plain, unmarked packaging without any logos, product names, or other identifiable information.
We take great care to ensure that the contents of your package remain completely concealed, safeguarding your privacy and maintaining the utmost confidentiality. Moreover, unless specifically requested, we do not include any invoices or paperwork inside the package.
If you have any special requirements or preferences regarding packaging or shipping, please don't hesitate to reach out to us. We are dedicated to providing exceptional customer service and ensuring that your shopping experience with us is nothing short of positive.
At metalclaysupply.com, we offer order tracking for all shipments. Once your order is dispatched, you will receive an email notification containing a tracking number. This tracking number allows you to monitor the progress of your package during transit.
Please keep in mind that tracking information may not be immediately accessible right after your order is shipped. It may take up to 24 hours for the shipping carrier to update their tracking system with the latest information.
Rest assured, our tracking service enables you to stay informed about the whereabouts of your package and its estimated delivery date. If you have any concerns or questions regarding your order's tracking, feel free to contact our customer support team for assistance.
Kindly take note that for international orders, it is possible that customs and import duties may be applicable, and it is the customer's responsibility to cover these charges. The specific amount of these fees can vary depending on the country of delivery and the value of your order.
Customs and import duties are fees imposed by the government of the destination country to facilitate the processing and clearance of your package through customs. These fees are distinct from shipping charges and are not included in the total cost of your order during the checkout process.
We advise you to conduct research on the customs and import duty policies of your country before placing an order, as these fees can be substantial. Being well-informed about these policies will help you make informed decisions regarding your purchase.
Please be aware that the delivery times mentioned earlier may be susceptible to potential delays caused by circumstances beyond our control. Factors such as adverse weather conditions, delays from shipping carriers, and customs clearance procedures can contribute to these delays.
We collaborate closely with our shipping partners to ensure the swift and efficient delivery of your orders. However, it is important to note that we are unable to provide guaranteed delivery dates or specific times due to the influence of external factors.
Should a delay occur, we will make every effort to keep you well-informed and updated on the progress of your order. If you have any inquiries or concerns regarding potential delays, please don't hesitate to reach out to us. We are here to assist you.
We take great pride in our commitment to providing exceptional service and ensuring that all orders are promptly and securely shipped. However, there may be rare instances where packages are returned to the sender due to various factors, such as an incorrect address, customs-related matters, or the unavailability of the recipient to receive the package.
In the unfortunate event that a package is returned to us, it's important to note that we cannot accept packages with falsified sender addresses. Therefore, it is crucial that you carefully verify and provide an accurate and complete shipping address during the checkout process. This will help prevent any potential delays or complications with the delivery of your order.
If you suspect that your package has been returned to the sender, please contact us immediately. We will be more than happy to assist you in resolving the issue. Our team will work closely with you to determine the cause of the return and find a suitable solution to ensure that you receive your order in the shortest possible time.
Should you have any questions, concerns, or feedback, please feel free to reach out to us. Our dedicated customer support team is available to assist you during our business hours via email or phone. You can get in touch with us using the following contact details:
We strive to address all inquiries within 24 hours of receipt, and we are committed to resolving any issues you may encounter in a timely and efficient manner.
Thank you for choosing metalclaysupply.com as your preferred destination for steroid shopping. We are excited to serve you and provide you with exceptional customer support.