Below you will find answers to frequently asked shipping and ordering questions...
How much is shipping?
You can check shipping rates anytime by simply clicking on the "View Bag" button and then use the "Calculate Shipping Rates" feature.
How are shipping charges calculated?
Shipping charges are based on the actual charges of the carrier you select. Once you have filled your cart, you will be able to check shipping rates before submitting your order. We DO NOT add a packing or handling fee!
How do I know my order was received?
After submitting your order, a confirmation of your order will be emailed to you.
Can I track my order?
If you have ordered via UPS you will receive a tracking number via email. If you have chosen a USPS shipping method, a tracking number cannot be provided.
How quickly do you ship?
To allow for packing time we process all orders received before noon and do our best to get them out the same day or the next. Most orders are shipped in 1-3 business days by the shipping method you choose. For expedited shipping methods such as Next Day, 2nd Day, 3 Day Select, etc, we do our best to ship those out the within one business day and the same day when possible. Please keep this in mind when ordering and choosing an expedited shipping method. You can also review the map below to see the estimated number of days you are away from us via UPS.
What if I need my order in a hurry?
If you need your order expedited and must have it by a certain date, please call us at 800.388.2001 to discuss the best option to get your order to you when you need it!
Is my order automatically insured?
Orders that are shipped via USPS are not insured and we cannot be responsible for the delivery of the product and tracking information is not provided. If you select a UPS shipping method, your shipment will be trackable and insured.
Claims for loss or damage on insured shipments via the USPS does NOT cover reimbursement of the original shipping costs and the customer assumes this risk.
Is there a minimum order?
Retail minimum order is $25 (before shipping). Wholesale/Certified is $75 (before shipping).
Please click here to visit our International information page.